Welcome to RollerSportif, your premier destination for roller skating gear! We’re passionate about helping you find the perfect equipment, from Derby boots to outdoor wheels and cool accessories. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (€12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping:
– Available for orders over €50
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

At RollerSportif, we want you to be as excited about your roller gear as we are! If you’re not completely satisfied, our return policy is here to help.

General Conditions

  • You have 15 days from receipt of your order to request a return or exchange
  • Products must be returned in original condition: unused, with all tags and packaging intact
  • Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used protective gear (Helmets, Knee Pads, Elbow Pads, Protection Kits)
  • Personal hygiene products
  • Customized items
  • Clearance items marked as « final sale »

Return Process

Step 1: Contact Our Customer Service

Email us at [email protected] with:

  • Your order number
  • Product(s) you wish to return
  • Reason for return
  • Whether you want a refund or exchange

Step 2: Receive Your Return Authorization

We’ll email you with:

  • Return authorization number (RMA)
  • Shipping instructions
  • Return address

Step 3: Ship Your Package

Carefully pack the items including:

  • Completed return form
  • Copy of your invoice
  • RMA number clearly visible on the exterior

Refund Timeline & Methods

Processing Time: 3-5 business days after we receive and inspect your return

Refund Method: Original payment method:

  • Cards (Visa, MasterCard, JCB): 5-10 business days to credit your account
  • PayPal: immediate credit to your PayPal account

Refund Amount: Full item price minus original shipping costs (unless return is due to our error or defective product)

Exchanges

  • For size/color exchanges: we’ll ship the new item once we receive your return
  • We cover shipping costs for exchanges if the error was ours
  • If the desired item is unavailable, we’ll offer store credit or a refund

Damaged or Defective Items

If you receive a damaged/defective item:

  • Contact us within 48 hours with photos of the damage
  • We’ll arrange free return and fast replacement
  • For protective gear (helmets, pads), we may request item destruction for safety

Our #RollerFamily Commitment

We treat every request with the same care we put into selecting our products – from Derby boots to outdoor wheels and the coolest accessories! For any questions, contact our team at [email protected].

Happy skating!
The RollerSportif Team 🛼💨

Company Address:
49 Place Charles de Gaulle, Lille, FR 17148